We respect your privacy and will abide by this policy and our Terms and Conditions to protect you.We will abide by Data Protection law to protect your privacy and information.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide in communicating with us, visiting, commenting or using this or or any other medium and including information provided in the course of treatments.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions.
Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data.
As of 4th May 2018, all new or returning clients will sign a new consent form in line with new Data Protection regulations.
Our website platforms and search engine business management may obtain your IP address and incidental information in the course of the services they provide.
Where we store your personal data
Paper records will retained in private, locked storage and in accordance with Data Protection legislation. We do not hold computer records or mobile device notes for clients medical history, treatment or medication. No records will be kept on mobile devices except for telephone numbers or email addresses. Mobile devices are password secured and the source or purpose of the contact cannot be discerned from the device or record.
Uses made of the information
We use information held about you in the following ways:
1. To ensure continuity of proper and effective treatment.
2. To maintain effective means of communication with you.
3. We do not use your records or details for marketing purposes.
4. We do not share your information except as may be provided for below.
Disclosure of your information
We undertake to never disclose your health or personal details without your express permission except as follows:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
It is conceivable that requests may be received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.
Where you have provided written consent to share information with a G.P, other healthcare professional or personal trainer for the purposes of furthering your treatment or rehabilitation.
Retention of records
We will retain records for a period of 7 years. After 7 years records will be destroyed unless there are grounds for further retention, (eg legal proceedings, claims or complaints are on-going.
You have the right to view your records at any time. Requests to view the material in person will be free of charge. Copies may be made subject to an administration fee of £10.